Customer Login

Why do I need an account?

You need to register in order to make purchases on our website and to take advantage of other exclusive member services and offers. Creating an account means you can track your orders with us more effectively, store multiple delivery addresses, create and store repeat shopping lists and wishlists that you can come back to later.

Please be assured we do not store payment details as part of your account. They must be entered with each order where they are encrypted and sent directly to our secure server. For more information, please read our privacy policy, or alternatively you can contact us and we will be happy to answer any questions.

 

How do I create an account?

To create an account please click on I would like to create an account. Then complete the registration form completing all the mandatory fields. Please ensure all your details are true and correct as these will be the details we will use to ship any orders to unless otherwise edited in the payment process. It is very important that you select a postal region that accurately represents where you will want your items shipped as this will affect your postage costs and how we charge you VAT. Failing to provide the correct postal region will result in delays and may incur additional fees.

For security reasons you will be asked to confirm your email address by clicking on a link in an email that will be sent to you after registration.

 

I am a business/trade customer, do I need an account?

Yes, you need to register in order to make purchases on our website and to take advantage of other exclusive member services and offers.

I am an overseas customer, do I need an account?

Yes, you need to register in order to make purchases on our website and to take advantage of other exclusive member services and offers.

I have forgotten my password, what do I do?

Please click on I have forgotten my password and we will send a new password to your email address.

I want to speak to someone rather than read this.

Please call our customer service team on 01664 501110 and we will be delighted to help.