If you live in mainland China please click here.

Thank you to all our Chinese customers for your continued support.  To help make shopping with us easier we have started to make some of our most popular product descriptions available in Chinese.

To switch from English to Chinese simply click on the language selection box in the header section of any page (top right corner). You’ll then find that we’ve translated all your favourite products including Aloe Vera Gels, Hydrolats, a range of popular essential oils, carrier oils, clays and therapeutic facial oils. They can either be viewed all together within our Chinese section, or within their individual product categories via the main navigation

Our About Us page, Terms and Conditions, Environmental Policy, Privacy Policy and Shipping information are also available in Chinese.

In addition to this we are also offering 3 new currencies. You can change your currency via the currency selection box (next to language), and choose from £ Sterling, Euros, US$ or HK$.

Please note that we will be adding more product translations as time goes on, so feel free to tell us which other products or pages you'd like to see in Chinese.

IMPORTANT INFORMATION:

Please note that when setting up an account or making a purchase the following details must be provided in English. We apologise for any inconvenience this may cause:-

Name 
Postal Address
Email
Account Password
Payment details

If you wish, you can contact us in Chinese by emailing us at info@baseformula.com. We will endeavour to translate and respond to your query as soon as possible (please do not use the 'Contact Us Form' as this is currently not able to accept Chinese text).

Should you choose to ring our Customer Service Team then please note that your call will be answered in English. Any documentation or communication pertaining to an order will also be detailed in English.

We will ship products to almost anywhere in the world and we've reduced our carriage costs for our international customers. US customers, please note that orders of less than $250 do not attract duty.