Having been in business for over 10 years we pride ourselves on the quality and purity of all our products. We source our oils, wherever possible, directly from the growers, the distillation plant or from very reputable importers. All our products then go through rigorous quality analysis testing. We are also full members of The Aromatherapy Trade Council
which is dedicated to seeing that its members abide by their codes of practice, one of which is making sure that its members essential oils are of the purist quality. Our oils are consequently subject to random inspections, analysis and verification at an independent laboratory determined at the ATC's discretion.
Can I return goods for a refund?
Yes, as long as you notify us with 3 working days from receiving your order and the products have not been personalised for you and have not been opened. We would then give you a full refund on receipt of the returned order. (This does not affect your statutory rights) Please see our full Terms and Conditions.
Will my order be insured whilst in transit?
Yes, we cover all orders with insurance to cover loss or breakage nationally and internationally. Please notify us within 3 days of any breakages or loss and we will either re-send the product or offer a refund. If the parcel is damaged on receipt we would ask that you sign for the order as ‘damaged'.
All of our products contain a Period After Opening (PAO) Symbol which shows how long the product will keep for once open.
We recommend that our products are opened within 12 months of the date of purchase and that once open they are used within the time frame indicated on the (PAO).